How long does media request take?
Usually answers within 1 business day; for complex files it may take a little longer.
jeta7 Support, quick response in media contact
If you're new, don't worry; this page has jeta7 Support, email addresses, and Dhaka-based help paths.
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How to send media questions to jeta7
If you have press, blog, or media coverage questions, there is a separate route; mixing with general user support wastes time.
jeta7 Support team reviews media matters first, then forwards to the right team; even from Dhaka, it goes to same address, and most replies arrive within 1 day.
If you're writing for the first time, briefly state the subject, such as media inquiry, press kit, or logo file.
For a quick answer, jeta7 Contact
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These numbers show how busy the jeta7 Contact system is, so when sending a media note keep the topic clear, and include necessary files together.
Press kit, brand file, and team introduction
Press Kit
In one file, logo, brief intro, and usable visual files are kept for reporters to quote quickly.
Brand Asset
Right-sized logos, banners, and color guidelines together for Dhaka design team; this helps.
Executive Profile
Team introductions are kept short, so when writing an email you will easily know whose name to mention.
There's nothing complicated in this section; once you view the file, media work can start, and there's no need to ask for separate explanations.
Where to write for general jeta7 Help
General Help
If you have questions about accounts, apps, or login, this channel is the right one; answers are given in simple language here.
Email Contact
For long questions, screenshots, and sending files, email is the best method; just write one issue in the subject line.
If your message relates to bKash, Nagad, or Rocket, please mention it so support can quickly route to the correct department.
Media Coverage Questions
What is in the press kit?
Logo, brand brief, and usable visual files are included; you can also place separate requests if needed.
Can we contact without email?
Yes, but for media work, email is the clearest path as it contains both files and notes.
How the media team works
1. Write the subject
Write a brief email, and indicate the type of work in the first line.
2. Send files
Send the press kit or brand files together, so the team can quickly review.
3. Get a response
Most answers arrive quickly when routed to the correct department, and follow-up is easier.
The same process applies to messages sent from Dhaka, Chattogram, or Sylhet; just provide clear information.
Help with jeta7 App and login
Many people install the jeta7 App and have login questions on the first day; this is normal, and the support team reviews such messages separately.
If you have trouble opening the APK, send a screenshot; enabling permissions on Android takes about 1 minute, then try again.
Install the appIf your question is urgent
If any address is wrong, file issue, or rush request, please state clearly; a short message is fine if the information is correct.
Finally add your name, email, and if needed, which city you are writing from; this helps jeta7 Support team understand context quickly, and jeta7 Contact becomes easier.
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